Support
How can we help?
Email support@pressonetwork.com and a person reads it. The answers below cover the questions we hear most.
Step-by-step guides for every feature are in the Presso Events help centre (opens in a new tab).
01Common questions
- How is the 1% platform fee charged?
- It is taken from each ticket sale as the payment passes into your Stripe account. There is no invoice to pay, no minimum and no subscription. Stripe charges its own standard processing separately, paid to Stripe.
- What happens to the fee if I refund a ticket?
- The platform fee on that ticket is refunded with it. We do not keep a fee on a sale that did not stand.
- Are free events really free?
- Yes. The fee is a percentage of ticket revenue, so a free ticket costs you nothing, and you still get the checkout, door check-in and the attendee app.
- Who holds the money, and when do I get it?
- You do. Payments land in your own Stripe account and pay out on your own Stripe timetable. Presso Network Ltd is not the merchant of record and never holds your funds.
- Who owns the attendee list?
- You do. Export every buyer to CSV whenever you like. We do not market to your attendees and we do not charge you to reach your own audience.